When having performed a screening in the screen module and you are presented with the potential matches which the system has found, when you scroll down below the potential matches, you will see the option to request for more information.
Once you have clicked on ‘Request More Information’, you will then be presented with a new set of fields for you to complete. You can request for more information for both individuals and companies. And the only mandatory fields required are the ‘Full Name’ and ‘Supporting Information’.
Once the relevant data has been added, click the ‘Send Investigation Request’ button at the bottom of the screen, and this request will be sent to our KYC team for them to provide a response to you within 5 working days.
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