How to use eIDV

Step 1:

A link will be generated and sent to you the user to complete the eIDV verification. Once you click the link the process will begin, and you will be requested to scan your ID. 

• You can take a picture of your document or select it from your photo gallery
• You will then select your document type: ID Card, Passport or Driving License
• Then you submit the file

Note: There are image quality requirements, and if these are not met, the process will fail, as the document will be declined straightaway. Below are the image quality requirements.

 

Image quality requirements

Below are the requirements for size and quality of document images captured by any device, which are necessary for successful image processing by Document Reader SDK:

• Good lighting

Good lighting helps to achieve better OCR results. If the image is too dark or too bright, the document might not be processed successfully.

• Avoid reflections

Glares and reflections interfere with processing and reduce data extraction accuracy. We recommend not to use the flash of your mobile device when capturing document images.

• Focus and sharpness

Make sure the image is clear and there are no blurred areas.

• Angle

The tilt angle of the document should not exceed 10 degrees in any direction (horizontal or vertical).

• Margins (too small)

Make sure there is minimal space around the document. It is recommended that the document takes up 70-80% of the image. 

• Margins (too big)

Make sure the space around the document does not take up more than 20-30% of the image. It is recommended that the document takes up 70-80% of the image.

• Contrast

The document should be in clear contrast to the background. A light-colored document on a light background and a dark-colored document on a dark background might not be recognized. 

• Resolution of the image

To achieve a good quality of recognition of identification documents, we recommend that you provide images captured by a camera with a resolution of at least Full HD (1920×1080) and autofocus.

• Extraneous objects

Make sure your hands or other objects do not cover document data.

Step 2:

Once the document has been successfully uploaded, you will then move on to the liveness verification stage of the process. You will need to follow the instructions as prompted on screen.

• Select ‘Go’ to initiate the process
• Turn your head as directed to fully scan your face
• The process will be completed

And that will complete the eIDV process.

Below is a list of FAQs to help support you with your eIDV checks.

FAQs

How long is an ID Scan link valid for? 

The initial link is valid for up to 1 hour.

How must a document be uploaded for it to be accepted? 

Please see the image quality requirements. 

Which documents are accepted? Is it across all jurisdictions?

All documents, and all jurisdictions

Why am I not able to complete the liveness verification stage? 

If the image quality requirements are not met, the document will be declined, and the verification process will end there.